Refund Policy
Refund policy
Straightforward. The same language I use on a call. This is the binding refund policy for all Lampkeeper Studio work — builds, apps, and Tend care plans.
Last updated November 3, 2026.
1. Deposits (build work)
Build projects — First Light, Translate, Build, Apps, and Ministry work — start with a 50% deposit that holds your start date and covers discovery, planning, and the first design round.
- Before the first draft is delivered: 50% of the deposit is refunded on request. The other 50% covers time already spent on discovery and initial design.
- Once the first draft is delivered: the deposit is non-refundable. By that point discovery, planning, and design work covered by the deposit is complete.
- Final payment: due at launch (or per the split schedule in your agreement). Refunds on final payments are handled case by case based on work delivered.
2. Revisions
Every project includes two rounds of revisions. Additional rounds are billed at $115/hr and quoted before work begins. Revision fees, once work has begun, are not refundable.
3. 30-day post-launch warranty
For 30 days after launch, I fix build issues that are my responsibility — broken links, layout bugs, forms that stop working — at no cost.
The warranty does not cover third-party modifications to the site, content changes you make yourself, hosting/DNS changes outside my control, or issues introduced by add-ons and integrations installed after launch. Those are billed at $115/hr if you’d like me to help.
4. Tend care plans
All Tend plans (Pilot Light, Steady Flame, Ministry Flame, Full Tend) are billed monthly with no long-term contract. Cancel any time from /billing or by sending a note.
- Cancellations take effect at the end of your current billing month. You keep care until then; you are not billed the following month.
- Care plan fees are not pro-rated or refunded for partial months.
- Annual pre-pays are refundable on a pro-rated basis for unused full months if you cancel mid-term.
- Pause a plan any time. If you come back later for a fix, you pay that month based on work done — no back-pay.
5. How to request a refund
Email hello@lampkeeperstudio.com from the address on your receipt. I read every note myself and reply within two business days. Approved refunds are returned to the original payment method through Stripe within 5–10 business days.
6. Disputes
Please contact me before filing a card dispute — almost everything can be worked out directly. This policy is governed by the laws of the State of South Carolina, as stated in the Terms.