FAQ

The questions
I hear most.

Plain answers to what comes up before, during, and after a project. If something you were going to ask isn’t here, send a note and I’ll add it.

Getting started

Before we begin

  1. Do I have to book a call to get a price?

    No. If you'd rather just get numbers, say so in the intake note and I'll write back with a ballpark range and what a fixed quote would need. Calls are for projects where the scope is still being shaped.

  2. How does the quote process work?

    For anything bigger than a small tweak, the quote comes after the call — usually within 24 hours, by email. It's a short written proposal: scope, price, timeline, and a Stripe link for the deposit. For straightforward tweaks (a copy change, a small fix, a one-page swap), I'll often quote on the call or in the same thread so you're not waiting on a number you already have.

  3. I don't have my copy written yet. Is that a problem?

    Not at all — that's what Translate is for. Bring sermon notes, a Google Doc, voice memos, a half-finished About page. We'll shape it together. You don't need to arrive with finished words.

  4. What do you need from me to start?

    A signed agreement, a 50% deposit, and a single point of contact on your side who can answer questions and approve drafts. Everything else — copy, photos, brand bits — we gather as we go. I'll send a short list after the kickoff call.

Money & timing

Payment and pace

  1. How do payments work?

    50% deposit to start, 50% at the end of the project on launch. Projects can also be split in half across two monthly payments — same price, no interest. Care plans are billed monthly with no long contract. Once we've agreed on scope, I send an invoice with a secure Stripe link — pay by card, no account needed.

  2. How long does a project take?

    First Light: two to three weeks. Translate: two to four, depending on how much there is to read. Build: four to six weeks for a standard five-page site. I take one or two projects at a time so yours actually gets attention.

  3. What if I just want one small thing fixed?

    Send a note describing it — small one-offs are usually $150–$400 depending on scope, quoted in the same thread. If it turns into a recurring rhythm, Pilot Light is cheaper.

After launch

Ownership and care

  1. Will I be able to edit the site myself?

    Yes — for content. You can update text, swap photos, upload blog or article posts, and add to photo albums without calling me. I leave a short walkthrough video so you know where everything lives. Adding new pages or changing layout is my job — that’s what a care plan is for.

  2. Who owns the site when we're done?

    You do. Domain, hosting, content, code — all yours, in your accounts. I'll never hold a site hostage. If you ever want to leave, I hand you the keys cleanly.

  3. What happens if I pause a care plan and later need a fix?

    No problem — cancel anytime, and come back when you need to. When you do, you have two options: restart the plan (billed for that month, work happens inside the included hours) or pay as a one-off at my standard rate for the time the fix actually takes. Either way, you're only paying for the month the work happens in — not the months you were away.

  4. Will you tend a site you didn't build?

    Honestly, no. I only take on care work for sites I built myself. It's the only way I can promise the work will be quick, clean, and actually fix the thing. If you have an existing site that's giving you trouble, send the URL — if a fresh build makes more sense than ongoing patching, I'll say so.

The small print

Fit, revisions, and SEO

  1. What if I'm not happy with the first round?

    Built into every project: two rounds of revisions, plus a 30-day warranty after launch for anything that doesn’t sit right. Most of the time, the second round lands it. If we’re genuinely a bad fit and you’d rather stop than push through revisions, that’s okay — we part kindly, no drama. In that case the 50% deposit isn’t refunded: by the time you’ve seen a first round, the discovery, planning, and design work that deposit covers is already done. You keep the unspent half of the project fee; I keep the work. (Industry standard would actually let me charge a cancellation fee on top of the deposit — I don’t.) If something on my end clearly missed the brief, I’ll make it right.

  2. Do you do SEO?

    Sites are built clean — fast pages, semantic structure, proper metadata, sitemap, and mobile-first by default. That's the foundation SEO actually rewards. Ongoing keyword work and content strategy lives inside Steady Flame and Full Tend.

  3. Can you redesign or fix a site I already have?

    I don’t take on fixes to existing sites — too often the bones are working against us and patching just buys time. What I can do is build you something new, either fresh or close in spirit to what you already have. Send the URL and tell me what’s working and what isn’t, and I’ll come back with a Build proposal. (Ongoing Tend is reserved for sites I’ve built myself — see above.)

  4. Will your name appear on my site?

    Yes — a single quiet line in the footer: “Built by Lampkeeper Studio,” linking back to my site. No logo, no banner, no tracking. It’s standard practice for studios and it’s how most of my work finds its next home. If you’d rather it not be there, you can buy it off for a one-time $250 fee — just say so before launch. I’ll also ask before posting your launch on my own channels or portfolio.

Didn’t find your answer?

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